FREQUENTLY ASKED QUESTIONS & SERVICE INFORMATION

What kind of packages are you providing? Is it shared or Dedicated?

It's Shared. All available packages of Dream Touch Online are shared. But this doesn't hamper delivering the committed speed to every single user. That means committed bandwidth is allocated to every single link or connection no matter how many links are running in a particular area. So, you will get the package-mentioned bandwidth speed consistently 24/7.

Does Dream Touch Online have FTP servers?

No. Dream Touch Online does not have or maintain or promote any FTP server. Because according to law, all contents uploaded on the FTP servers are considered pirated and illegal since the uploaders don't have any property right over the contents uploaded by them. Thus, according to BTRC regulations, no ISP can own, maintain or promote any kind of FTP server for/to their users.

Can I access other ISP's FTP servers through Dream Touch Online's connection?

Yes, only if that FTP server is public and allows traffic from any internet service provider.

What kind of IP do you provide? Shared IP or Real IP?

We provide a "Dynamic" Real IP, slightly different from a "Static" Real IP. In "Dynamic Real IP," your IP will continuously and automatically change after a certain period. Allows you to access and explore the web without any blockage quickly and easily.

Is any Data Cap or Fair Usage Policy (FUP) in any package?

Not! You will enjoy unlimited data in uploading and downloading at committed bandwidth speeds 24/7 because we don't have any FUP, and there is no peak or off-peak time for Dream Touch Online users.

Is there any installation charge?

Yes. For a new connection, a subscriber needs to pay Tk. 1000 as installation charge (non-refundable) and one month's advance subscription fee. But sometimes, this cost may change due to the user's location & promotional offers. The installation charge covers the installation and maintenance cost of fiber optic cable and ONU devices for a lifetime until the subscriber discontinues the connection.