Terms of Service
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01.
Subscriber has to provide necessary documents and information to establish Subscriber's identification, legal status, and business capacity. Dream Touch Online shall have the right to examine the same.
02.
Dream Touch Online shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the Subscriber in any document or otherwise, including on the subscription form. Suppose there is any change in the information provided earlier. In that case, the Subscriber shall notify Dream Touch Online of such change, entitling Dream Touch Online to suspend or terminate the services and its sole discretion.
03.
Subscriber has to provide necessary documents and information to establish Subscriber's identification, legal status, and business capacity. Dream Touch Online shall have the right to examine the same.
04.
Dream Touch Online has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Dream Touch Online.
05.
Dream Touch Online shall provide the services to the Subscriber within the agreed timeline. However, in case of any delay, Dream Touch Online will notify Subscriberiber as soon as it is reasonably practicable.
06.
Dream Touch Online shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, or severance in the other networks for reasons beyond its control.
07.
Dream Touch Online may temporarily suspend the services wholly or partly for repair, maintenance, upgrading, or circumstances beyond Dream Touch Online's control. However, Dream Touch Online will subscribe to subscribers as soon as it is reasonably practicable.
08.
Dream Touch Online has the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Dream Touch Online beyond the allocated number of connections or bandwidth capacity.
09.
The connection will be automatically disconnected from CarniSubscriber subscribers has exceeded the monthly data volume limit.
10.
Dream Touch Online should have the exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans, and any other agreed terms, etc., at any time subject to official notification of such changes. No information will be required if such changes occur due to regulatory or government imposition.
11.
Dream Touch Online may keep the subscriber updated about any new information about the Dream Touch Online services if needed. Dream Touch Online reserves the right to communicate any of its offers and services related to communication or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Dream Touch Online reserves the right to use the subscriber's name in its material for promotion or business purposes.
12.
Dream Touch Online shall endeavor to provide the best possible service to its subscribers. However, various factors may depend on service quality, reliability, and availability. In case of failure to achieve desired quality, reliability, and availability of service due to any of the above factors, Dream Touch Online shall not be held liable.
13.
The subscriber undertakes not to use Dream Touch Online services to commit any unlawful act which might endanger national, social, or economic interest or damage Dream Touch Online's reputation to another subscriber. Under such circumstances, Dream Touch Online shall have the exclusive right to discontinue the subscriber's services and take appropriate legal measures. Subscriber shall indemnify Dream Touch Online if it suffers any losses, damages, or has to pay any penalty due to unlawful usage of the subscriber.
14.
Notwithstanding anything in this agreement, any other information through the Dream Touch Online brochure, notification, published, and shall be broadcasted by Dream Touch Online regarding its services, service price, billing policy, credit policy, etc., shall also be binding to this agreement.
15.
Use of Dream Touch Online services is subject to its more current applicable usage policies.
16.
Subscriber shall pay agreed charges to Dream Touch Online in its prescribed bill format strictly within the due date. Dream Touch Online has the right to suspend or terminate the connection to the subscriber if the bill is not paid in full within the due date.
17.
Subscribers shall have to pay a "Shifting Charge" for shifting the connection.
18.
Subscribers shall be entitled to reconnect their connection by making payment of their outstanding in full if the subscriber's link has been suspended, temporarily, or permanently disconnected due to payment default. Suppose the connection has been permanently disconnected by Dream Touch Online for such circumstances, along with the full payment of the outstanding bill. In that case, the subscriber shall also be liable to pay the reconnection fee if applicable.
19.
Dream Touch Online will retain the ownership of all-optical network equipment provided to the subscriber. In case of termination or temporary stop of services, the subscriber shall hand over the equipment to Dream Touch Online without delay. For any damages to the equipment, the subscriber shall compensate the value of the damaged equipment.
20.
Dream Touch Online has no control over the accuracy or appropriateness of any information on the internet, and the subscriber is solely responsible for internet usage.
21.
The subscriber undertakes to safeguard the equipment provided by Dream Touch Online from potential damage (i.e., misusage, negligence, fire, lightning, natural disaster, theft, sabotage, coming in contact with water, drop from height). Dream Touch Online shall have the right to ask for damages from the subscriber.
22.
Dream Touch Online shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
23.
Subscribers shall solely be responsible for their own and their subscriber's illegal data, voice transfer, traffic, bulk e-mail spamming, or any other unlawful operation. The sending of bulk e-mail spamming is strictly forbidden, and the subscriber account will be immediately terminated. Subscriber shall indemnify Dream Touch Online if it suffers any losses, damages, or has to pay any penalty due to unlawful usage of the subscriber.
24.
Subscriber shall install proper electric connection, power grounding UPS, stabilizer, etc., in their premises and accord. Subscriber shall not relocate or move any equipment provided by Dream Touch Online without the permission of Dream Touch Online.
25.
Dream Touch Online shall not install any product/ services without an authentic document from the signatory of this document and authorized representative of Dream Touch Online and clearance from the revenue assurance department of Dream Touch Online.
26.
Without customers written request/ consent, any upgrade/downgrade of the bandwidth or other changes will not be executed. For increasing/ decreasing bandwidth, temporary/permanent disconnection is needed one month before written notice.
27.
The subscriber shall file its complaint about the services of Dream Touch Online to the subscriber customer care.
28.
The subscriber is not authorized to resell Dream Touch Online Internet services without written permission and will be liable for legal action if the subscriber is found doing so.
29.
Veterans of the Bangladesh Armed Forces will enjoy 25% less payment on their monthly charges as a tribute from Dream Touch Online Internal on the Golden Jubilee of Bangladesh’s independence for their lifelong service in uniform rendered to the nation! To avail of this offer, veterans need to submit their valid TS number at registration or online purchase. Our service delivery team will collect the photocopy of veterans’ IDs with TS numbers while connecting their homes with Dream Touch Online Internet. Photocopy of the veteran’s ID card is an essential document to activate the specially offered privilege. Veterans can also refer the same to their tenants where a recommendation letter duly signed by the veterans and photocopy of veteran ID will also be considered an essential document. Dream Touch Online Internet exclusively reserves the right to withdraw any offer anytime.
30.
Responsibilities of Dream Touch Online are explicitly stated in this agreement as above, and Dream Touch Online takes no other duties besides those in this agreement.
31.
Notwithstanding anything to the contrary contained herein, Dream Touch Online shall not be liable for any reason or any representation, implied warranty or condition or another term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Dream Touch Online or its employees or agents or otherwise relating to the sale of the products or provision of services to the subscriber.
32.
Dream Touch Online reserves the right to change the above terms and conditions.